At Royal Ace Casino, we are committed to promoting responsible gaming and ensuring that our players enjoy a safe and controlled gambling experience. We recognize that while gambling is a form of entertainment, it can become problematic for some individuals. This page provides information on how to play responsibly, recognize signs of problem gambling, and access support if needed.
1. Our Commitment to Responsible Gaming
We strive to create a fair and secure gaming environment by:
✔ Offering self-exclusion and deposit limit options.
✔ Providing access to responsible gaming resources.
✔ Preventing underage gambling and fraudulent activities.
✔ Ensuring that all our games are RNG-certified for fairness.
If you ever feel that gambling is becoming a problem, we encourage you to take proactive steps to stay in control.
2. How to Gamble Responsibly
To maintain a healthy relationship with gambling, follow these guidelines:
✔ Set a budget – Decide in advance how much you are willing to spend.
✔ Never chase losses – Gambling should not be used as a way to recover financial losses.
✔ Take breaks – Avoid continuous gambling sessions.
✔ Play for entertainment – Treat gambling as a fun activity, not a way to make money.
✔ Use responsible gaming tools – Set limits on deposits, losses, and session durations.
3. Self-Exclusion & Player Protection Tools
If you feel that gambling is becoming problematic, we offer several tools to help you control your play:
🔹 Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit.
🔹 Loss & Wager Limits
Control how much you can lose or wager within a set period.
🔹 Reality Checks
Receive pop-up reminders about how long you’ve been playing.
🔹 Self-Exclusion
If you need a break from gambling, you can self-exclude for a period of 6 months, 1 year, or permanently. During this time, you will not be able to access your account.
To activate any of these tools, contact [email protected] or visit the Responsible Gaming section in your account settings.
4. Identifying Problem Gambling
If you are unsure whether gambling is becoming an issue, ask yourself the following questions:
❓ Do you gamble longer than planned?
❓ Do you chase losses or try to win back money?
❓ Do you spend more than you can afford on gambling?
❓ Has gambling affected your work, family, or social life?
❓ Have you lied about gambling or hidden it from others?
If you answered “yes” to several of these questions, you may need to re-evaluate your gambling habits and consider seeking help.
5. Help & Support for Problem Gambling
If you or someone you know is struggling with gambling addiction, professional help is available.
📌 International Support Organizations:
✔ BeGambleAware
✔ GamCare
✔ Gamblers Anonymous
✔ Responsible Gambling Council
📌 South Africa-Specific Resources:
✔ National Responsible Gambling Programme (NRGP) – Call 0800 006 008 or visit www.responsiblegambling.co.za.
All support services are free, confidential, and available 24/7.
6. Preventing Underage Gambling
🔹 Royal Ace Casino does not allow players under the age of 18. We use strict age verification processes to prevent minors from gambling.
🔹 Parents and guardians can use filtering software to block gambling sites:
✔ Net Nanny
✔ Cyber Patrol
If you suspect an underage person is using our platform, contact [email protected] immediately.